Please be assured that your items will ship out within 5-10 business days. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FedEx. Sorry we cannot ship to P.O. Boxes.
If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 801-576-2520.
Tornado Tee offers a 30-day return or exchange on most products, new and unused, in its original packaging, accompanied by a copy of the original packing list provided with the original purchase. Please contact Customer Service on the Tornado Tee website to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase.
The following products may NOT be returned:
• Merchandise that has been used
• Items purchased at a retail location which carries our products and/or products not purchased at the tornadotee.com website.
The return must be initiated within 30 days of your receipt of the merchandise.
If returning to Tornado Tee, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. Refunds will be credited to the original purchasing credit card account only, within fourteen (14) business days upon receipt of the returned merchandise.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.